Most sales reps aren’t underpaid. They’re grossly overpaid for what they...

Most sales reps aren’t underpaid. They’re grossly overpaid for what they actually deliver.

Take this rep, Alex.

My colleague placed an order worth thousands of dollars.

For 41 days: no updates, no urgency, no follow-through. We still don't have it. All we wanted was an update.

Then Alex went on vacation without telling anyone. Just disappeared.

The order itself? It was never even placed. Alex decided to wait until he got back.

But asking for updates? No response to emails, no returning calls, doesn't answer his text messages.

Now it’s impacting me.

So I called the CEO.

Left a voicemail.

Messaged the COO and the sales manager on LinkedIn.

Less than five minutes later, we had a response.

Coincidence?

Meanwhile, I had another experience with the same company before this all happened.

A $700 baseball bat arrived damaged.

Their online support team replaced it instantly. No questions asked.

So yes, this company can deliver excellence.

But the sales team is their weak link.

And I see this all the time in $10M to $500M+ companies:

→ Reps coasting after the first sale

→ No process to ensure follow-through

→ Broken promises that kill retention and revenue

Don’t be like Alex.

If your brand promise doesn’t match your customer experience, that’s not just a gap. It’s a leak in your company.

I help companies fix it.

Michael Kors. LinkedIn. Stripe. The Washington Capitals. Ariel. Mistras Group. Speedway Motorsports. The list goes on.

I don’t train your reps. I fix the process and stop the leaks.

Any dimwit can close the first sale and ring the damn bell.

Great companies earn the second, third, and fourth.