Tuesday Tidbit

How To Stop Annoying Your Customers

Noah Fleming

May 21, 2015

A classic study shows us how why the small mistakes we make for our customers might have a larger impact than the bigger ones.

You can find the study here: http://webs.wofford.edu/boppkl/coursefiles/Psy150/Labs/SocialLab/Kanner81_Hassles%20and%20Uplifts.pdf

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