Many companies run the numbers and conclude: "Bad service is actually...

Noah Fleming

May 19, 2025

Many companies run the numbers and conclude: "Bad service is actually profitable for us."

They're usually wrong.

In today's video, I reveal how a mid-market distributor discovered their "cost-saving" service model was actually losing them $425,000 annually.

What's the financial value of YOUR customer experience?

#CustomerService #BusinessStrategy #CompetitiveAdvantage

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