🚀 LinkedIn Learning has partnered with ChurnZero to create a new Customer...

🚀 LinkedIn Learning has partnered with ChurnZero to create a new Customer Success Foundations Professional Certificate—and I’m thrilled to be part of it.

Since 2018, I’ve taught over 70,000 learners the art of customer retention through my #LinkedINLearning course.

Now, this program takes things to the next level:

It’s a collection of courses from industry leaders—brought together under one certification—to reimagine what #CustomerSuccess looks like in a world where relationships often feel fleeting and transactional.

This certification is packed with expertise from some of the sharpest minds in the field, including:

➡️ Robbie Kellman Baxter: Move Into a Customer Success Career

➡️ Elizabeth Lotardo & Lisa Earle McLeod Developing a Service Mindset

➡️ Myra Bryant Golden: Building Rapport with Customers

➡️ Jeannie Walters, CCXP, CSP: Customer Experience: Journey Mapping

➡️ Brad Cleveland: Customer Experience Leadership

➡️ And me—covering the strategies behind Customer Retention.

Here’s why this matters right now:

Everyone’s talking about AI, automation, and efficiency. But here’s the thing:

The Customer Success leaders of 2025 won’t just be data-driven—they’ll be connection-driven.

While some companies optimize automated emails and chatbots, the most successful ones will focus on building authentic, human-first relationships.

Because here’s the truth:

Loyalty isn’t created with algorithms.

It’s created when customers feel heard, valued, and respected.

This certification is designed to help you make that leap.

From understanding the customer journey to creating meaningful touchpoints, it equips you with the tools to transform customer relationships—and your entire organization—into a loyalty engine.

💡 Bonus: LinkedIn Learning offers a free month for new learners.

👉 Ready to elevate your Customer Success strategy?

https://lnkd.in/gjRXmyVa

Let’s build a future where technology supports human connection—not replaces it.

#CustomerSuccess #CustomerRetention #HumanConnection #LinkedInLearning #ChurnZero