One counterintuitive business lesson. One real story. Every Tuesday.
The kind of insight you read at 7am and use by noon. Read by 30,000+ senior executives.
Weekly. Free. Unsubscribe in one click.
🚀 LinkedIn Learning has partnered with ChurnZero to create a new Customer...
December 4, 2024
🚀 LinkedIn Learning has partnered with ChurnZero to create a new Customer Success Foundations Professional Certificate, and I’m thrilled to be part of it
Read more →We’ve all seen it: companies sending their teams to extreme, high-energy...
December 2, 2024
We’ve all seen it: companies sending their teams to extreme, high-energy motivational events, hoping they’ll return as productivity powerhouses
Read more →It’s late November, and I’ve been talking to CEOs about their plans for 2025.
November 27, 2024
It’s late November, and I’ve been talking to CEOs about their plans for 2025
Read more →🎤 ATTENTION #SWIFTIES! 🎤
November 21, 2024
🎤 ATTENTION #SWIFTIES
Read more →Your VP of Sales says, “2025 looks strong.”
November 18, 2024
Your VP of Sales says, “2025 looks strong.” I recently spoke with a CEO hearing the same, but his gut told him something was off
Read more →The other day, I challenged a room full of executives to state their company's unique value proposition.
November 13, 2024
The other day, I challenged a room full of executives to state their company's unique value proposition
Read more →2025 is coming. Is your customer care ready?
November 12, 2024
2025 is coming
Read more →Ever been in a room where genius turns to chaos?
November 11, 2024
Ever been in a room where genius turns to chaos
Read more →The night before a big workshop, I was invited to dinner with a new client's team.
November 8, 2024
The night before a big workshop, I was invited to dinner with a new client's team
Read more →True story:
November 7, 2024
True story: Client: "We've been working on our sales process for 8 months." Me: "What have you got?" Client: *Awkward silence* Me: "I can help you finish...
Read more →Let me tell you about a call I had recently.
November 5, 2024
Let me tell you about a call I had recently
Read more →Quick story time.
November 4, 2024
Quick story time
Read more →The first 30 days of a client relationship determine long-term success. When...
October 30, 2024
The first 30 days of a client relationship determine long-term success
Read more →Too often, I see businesses scrounging for change in the couch cushions, only to lose sight of the bigger picture.
October 21, 2024
Too often, I see businesses scrounging for change in the couch cushions, only to lose sight of the bigger picture
Read more →🎙️ The Evergreen Show is back online!
October 20, 2024
🎙️ The Evergreen Show is back online
Read more →Here’s a video I shared in 2021, nearly 3 years ago. Why am I sharing it again?
October 16, 2024
Here’s a video I shared in 2021, nearly 3 years ago
Read more →Set The Trajectory of 2022 in 30 Minutes or Less
January 11, 2022
Over the past ten years, I've focused heavily on simple interventions and pushed back when my clients wanted complex.
Read more →Make 2022 Your Best Year with This Simple Exercise
January 4, 2022
Here's the type of thing I heard a lot of over the past few weeks about budgeting and setting goals for the year.
Read more →A Simple Tidbit Challenge for 2022
December 28, 2021
So here we are. In a few days, we'll ring in the New Year. 2022. A time for new goals, a new you, a better company?
Read more →Spread Holiday Cheer with Your Clients
December 21, 2021
It's hard to believe yet another year has passed. Last year at this time, I'm sure many of us would have hoped the pandemic
Read more →How To Get The Results You Expect
December 14, 2021
My gym has a fun tradition. On your Birthday, they give you or the entire class extra work. Notice the quotes around fun?
Read more →The Recipe for Success in 2022?
December 7, 2021
Every year, around this time, people start coming out of the woodwork to tell you how you can do better next year.
Read more →Why Your People are Leaving? Revisit The Red Pen / Green Pen Test
November 30, 2021
Years ago, I wrote a piece called The Red Pen / Green Pen Test focused on communication mistakes.
Read more →No More Meetings
November 23, 2021
So many meetings are a complete waste of time. This is true in the real world, the virtual world, and a post-pandemic world.
Read more →