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A company I worked with lost a major client.
February 6, 2025
A company I worked with lost a major client
Read more →💥 I created this comic back in 2016—LONG before AI took over customer service.
February 6, 2025
💥 I created this comic back in 2016—LONG before AI took over customer service
Read more →Referrals can make or break a business.
February 6, 2025
Referrals can make or break a business
Read more →68% of customers leave—not because they’re unhappy, but because they feel...
February 5, 2025
68% of customers leave—not because they’re unhappy, but because they feel neglected
Read more →Most businesses focus on 𝘸𝘪𝘯𝘯𝘪𝘯𝘨 𝘯𝘦𝘸 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴. The smart...
February 5, 2025
Most businesses focus on 𝘸𝘪𝘯𝘯𝘪𝘯𝘨 𝘯𝘦𝘸 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴
Read more →Want to create instant customer loyalty? Build a 10-minute habit into your...
February 5, 2025
Want to create instant customer loyalty
Read more →I told a CEO to fire his top salesperson.
February 4, 2025
I told a CEO to fire his top salesperson
Read more →I’m on a client call right now.
February 4, 2025
I’m on a client call right now
Read more →Companies keep hiring “rainmakers” and hoping for magic.
February 3, 2025
Companies keep hiring “rainmakers” and hoping for magic
Read more →Sales leaders, be honest—where do you see the biggest blind spot?
January 31, 2025
Sales leaders, be honest—where do you see the biggest blind spot
Read more →A sales leader’s job isn’t to get the numbers. It’s to know the numbers.
January 30, 2025
A sales leader’s job isn’t to get the numbers
Read more →This past weekend, my daughter’s hockey team played in a tournament. What...
January 28, 2025
This past weekend, my daughter’s hockey team played in a tournament
Read more →What’s something you’ve done this week that was meaningful, memorable, and...
January 23, 2025
What’s something you’ve done this week that was meaningful, memorable, and personal for your clients or customers
Read more →Last Friday, my 14-year-old daughter crushed her first big robotics class...
January 21, 2025
Last Friday, my 14-year-old daughter crushed her first big robotics class assignment: fundraising
Read more →Think you’ve got customer loyalty figured out? Most companies are missing the...
January 17, 2025
Think you’ve got customer loyalty figured out
Read more →👀 You’re Looking In the Wrong Places 👀
January 16, 2025
👀 You’re Looking In the Wrong Places 👀 STOP chasing and start cultivating
Read more →Everyone celebrates growth.
January 15, 2025
Everyone celebrates growth
Read more →Last week, we dined at a highly-rated restaurant in Detroit.
January 14, 2025
Last week, we dined at a highly-rated restaurant in Detroit
Read more →How confident are you in your current sales and customer retention processes?
January 10, 2025
How confident are you in your current sales and customer retention processes
Read more →Most businesses say they want to grow.
January 10, 2025
Most businesses say they want to grow
Read more →I’m thrilled to have contributed to ChurnZero's 2025 Customer Success Trends,...
January 6, 2025
I’m thrilled to have contributed to ChurnZero's 2025 Customer Success Trends, alongside an incredible lineup of industry experts
Read more →I’ve always been fascinated by the decisions we make—and the ones we don’t.
December 9, 2024
I’ve always been fascinated by the decisions we make—and the ones we don’t
Read more →Do you feel like customers and opportunities might be slipping through the...
December 5, 2024
Do you feel like customers and opportunities might be slipping through the cracks in your business
Read more →🚀 LinkedIn Learning has partnered with ChurnZero to create a new Customer...
December 4, 2024
🚀 LinkedIn Learning has partnered with ChurnZero to create a new Customer Success Foundations Professional Certificate—and I’m thrilled to be part of it
Read more →