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If I gave you gloves with two fingers, would you cut the others off to make it work?
May 9, 2025
If I gave you gloves with two fingers, would you cut the others off to make it work
Read more →Not new leads.
May 8, 2025
Not new leads
Read more →Most “process problems” aren’t about process.
May 7, 2025
Most “process problems” aren’t about process
Read more →Everyone's buzzing about DoorDash dropping $5B yesterday, but they're missing what makes this move brilliant.
May 6, 2025
Everyone's buzzing about DoorDash dropping $5B yesterday, but they're missing what makes this move brilliant
Read more →The biggest blocker to change isn’t resistance.
May 6, 2025
The biggest blocker to change isn’t resistance
Read more →The memory chip business was bleeding money. Intel's future looked dismal.
May 5, 2025
The memory chip business was bleeding money
Read more →Despite today's economic uncertainty, some businesses are thriving while direct competitors struggle.
May 4, 2025
Despite today's economic uncertainty, some businesses are thriving while direct competitors struggle
Read more →A few years ago, I spoke to 800+ Broadway professionals during Hamilton's record-breaking run.
May 3, 2025
A few years ago, I spoke to 800+ Broadway professionals during Hamilton's record-breaking run
Read more →Recently, I watched a marketing agency pitch a mid-market industrial...
May 2, 2025
Recently, I watched a marketing agency pitch a mid-market industrial manufacturer on a $135K campaign focused on social media and "brand cohesion." That...
Read more →What does a brutal CrossFit workout have to do with business decision-making?
May 1, 2025
What does a brutal CrossFit workout have to do with business decision-making
Read more →A couple years ago, I received a text from my mother that simply read: "Grandpa passed."
April 30, 2025
A couple years ago, I received a text from my mother that simply read: "Grandpa passed." My heart dropped
Read more →A powerful moment happened last week during an on-site visit with a long-term Vancouver client.
April 29, 2025
A powerful moment happened last week during an on-site visit with a long-term Vancouver client
Read more →A CEO recently told me he was abandoning his company's new sales strategy after just six weeks.
April 28, 2025
A CEO recently told me he was abandoning his company's new sales strategy after just six weeks
Read more →The Empty Chair Syndrome: When Your Team Is Present But Actually Absent
April 24, 2025
The Empty Chair Syndrome: When Your Team Is Present But Actually Absent At a major industry trade show a few years back, I saw something that perfectly...
Read more →A few summers ago, I experienced something remarkable that perfectly demonstrates the power of what I call "Trophy Experiences" in business.
April 23, 2025
A few summers ago, I experienced something remarkable that perfectly demonstrates the power of what I call "Trophy Experiences" in business
Read more →"We need to reduce costs while improving customer service. AI seems like the perfect solution."
April 22, 2025
"We need to reduce costs while improving customer service
Read more →A couple of years ago, I consulted with two championship sports franchises located in the same city.
April 21, 2025
A couple of years ago, I consulted with two championship sports franchises located in the same city
Read more →For months in my Tuesday Tidbits, I've been exploring a concept that consistently drives massive value for my clients:
April 18, 2025
For months in my Tuesday Tidbits, I've been exploring a concept that consistently drives massive value for my clients: the shift from "Input Thinking" to...
Read more →A couple years ago I was discussing a potential project with the CEO of $70M...
April 17, 2025
A couple years ago I was discussing a potential project with the CEO of $70M company that desperately needed to upgrade their sales processes, management...
Read more →Most companies don’t lose customers.
April 16, 2025
Most companies don’t lose customers
Read more →Most companies don’t lose customers because of price.
April 15, 2025
Most companies don’t lose customers because of price
Read more →While You’re Still “Circling Back,” Someone Else Closed the Deal.
April 15, 2025
While You’re Still “Circling Back,” Someone Else Closed the Deal
Read more →Most manufacturers treat the P&L like it’s their growth strategy.
April 14, 2025
Most manufacturers treat the P&L like it’s their growth strategy
Read more →Most companies have a better, and more clearly-defined process for reimbursing...
April 13, 2025
Most companies have a better, and more clearly-defined process for reimbursing a $7 ham sandwich…Than they do for winning new customers, or keeping the...
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